We all want better life and work to create it.
Let us create better life for others.

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Friday 30 November 2007

Certifying quality of hospital services

Last week I visited a hospital to see one of our relatives who had undergone heart by-pass surgery. The hospital introduces itself on its website as - " With over 7000 beds in 44 hospitals, a string of nursing and hospital management colleges and dual lifelines of pharmacies and diagnostic clinics providing a safety net across Asia, ......... is a healthcare powerhouse you can trust with your life. At ........ we unite exceptional clinical success rates and superior technology with centuries-old traditions of Eastern care and warmth, as we truly believe the world is our extended family - something our 14 million patients from 55 countries can warmly affirm".

A very nice statement indeed. The hospital also claims to be the first accredited hospital by Joint Commission International for quality of its services.

Impressed by all this I took a round of the hospital (no doubt only those areas where a visiter was allowed). The real situation was not impressive. The housekeeping was very poor. Preventive maintenance of fire hydrant system was not done as per maintenance plan. Pigeons were freely raoaming inside the visiter lounge. Pigeons droppings were everywhere, on walls, on floor, also on visiters' heads.

I wonder, what quality has been certified by JCI.

Sunday 25 November 2007

If empowered he can become Prime Minister of India

I was returning from work. With me was my client. Our car stopped at a busy traffic signal. It was little chilly in the air, so we have closed the windows. A boy approached us and tapped at the window glass. He extended his right hand and signalled us to give him him some money. My client is against begging. I also do not support it. We signalled him to move away. He looked at us for sometime and kept waving his hand. Then he moved away to another car. Traffic light turned green and we also moved.

This is routine on traffic signals in Delhi. Sometime it will be a girl child. Sometime a woman with a child in her arms. Every one of us is a witness to begging at traffic signals. Some of us give some money to them. Some say we should not encourage them.It is a problem no doubt. What should be done and how it should be done and who should do it? It is question which remains unanswered.

National Secretary, Bachpan Bachao Andolan, says, “The child beggars are part of a forced beggary racket. They are trained how to carry crutches to appear disabled on road and later paid Rs 10 or 20 as commission out of their daily earnings... There are gang leaders that include females also, who keep a check on the beggars so that they could not steal the money. Or if children are found doing so they are beaten black and blue for that... In Delhi, many individuals in Rohini’s Lal Quarters area, have been allegedly running training centres for child beggars. Areas like Delhi ’s Mahipalpur, Mehrauli and Vasant Kunj traffic signals are the main begging points.

We reached my place. I thanked my client. He said that he had been thinking. If properly empowered that kid could become India's Prime Minister. Yes, why not? I said it casually and smiling but it made me thinking. YES, WHY NOT?

Empowerment is what they need, but it is not a priority for those who can do it.

Saturday 24 November 2007

Let us pray for peace

There is so much violence in this world. Daily newspapers are full of news about killings of one human being by another human being. People burning with hate killed fellow human beings in Nandigram. Some people even justified these killings. Then Kolkata was rocked by violence. Yesterday hate mongers killed fellow humans in Lucknow, Varanasi and Faizabad. A distraught lover shot dead his ex-girlfriend's mother and uncle before turning the gun on himself.Such waste of precious human life.

Let us pray for peace. Let us do Shanti Paath.

Like Gayatri Mantra, Shantih Paath is also a very important mantra. It may be recited as a part of Shantiprakanam, however, a Yajna typically concludes with Shantih Paath mantra. This mantra is also not chanted for the purpose of material gains, physical or otherwise.

The poignant prayer in the mantra is for peace everywhere in the universe. The prayer is for every thing in the universe, space, earth, water, vegetation, all learned people, all gods and even peace be free from harm and be conducive for peace. As a final part of the mantra, the person chanting the mantra, requests the Lord to grant him or her that peace also.

Om Shantih, Shantih, Shantih.

Thursday 22 November 2007

Aadmi Ek Chehre Anek - Two faced Indians

Who should be the role model for Indian people? Recently I was faced with this question. My reply was that only such a person can be the role model who is in a state of consistency of Manasa, vacha, karmana . The word manasa refers to the mind, vacha refers to speech and karmana refers to actions. He who has synchronized these three aspects of human behaviour in his life. He who speaks exactly what he thinks and does only those things that he believes in. He must not speak something that he does not believe in. He should promise exactly what he can deliver. He must think before doing anything or saying something. He who loves all. He who does not hate anybody. He who does not discriminate. He who does not exploit. I was still speaking my mind when I was interrupted. Is it not expecting too much of an individual? Yes, I said but here we are not talking of normal people. We are talking of an individual who should be an ideal for others. Where we will find him and do we have such a person? No we do not have such a person. Perhaps God has stopped making such human beings. So I said, let us forget the basics and come to talk of real life. These days every body is his or her own role model. We, Indians really do not need any role model.

These days, people say one thing but do quite another. People advise others to be truthful but get upset when someone calls a spade a spade. In my childhood I read few sayings. One was - par updesh kushal bahutere. We take pride in advising any one at any time and while advising we act as though we know every thing about what we are advising. But in our own life we fail to act as per our own advice. Another saying was - doosro ko naseehat khud miyan phazeehat. This saying also has more or less the same meaning. I read one story by Krishan Chander. He compared people to onion. Keep on removing layers after layers but won't see the real face. Two faced Indians, somebody said. Yes, ek aadmi do chehere. Almost every Indian has two faces. Some even have more than two faces. Kya kahna chahiye - ek aadmi do chehere OR aadmi ek chehre anek. Kuch bhi kaho sab chalega.

Then there was a song - parde ke peechey kya hai? Koi nahin jaanta aur sab jaante hain, par koi maanta nahin. Somebody said, you seem to be talking about hypocrisyy. Yes, in English that is the right word. We Indians are very comfortable with this word. In fact we live it every moment of our life. The height of hypocrisy is that many Indians even do not know that they are being hypocritical. You tell them but they will not agree with you and tell you that you are being hypocritical. Both are right, you and they, both are practicing hypcrisy. In short, hypocrisy has become a way of life for us Indians.

Sometime back Rahul Gandhi spoke about the Congressmen's hypocrisy on khadi and alcohol. It angered those who wear kahdi and can not live without drinking. But in open they showered their love on Rahul Baba but inside ... (your guess is right). They respect Bapu and hang his photo in their office with slogan - 'high thinking simple living. But under the table they take bribe. Yesterday I typed 'passport office' in Google search box, the resultant list contained address of a blog - 'Delhi Bribe Rates'. Passport and bribe, do you see the relation? But it is not hypocrisy. It is a fact of life.

Indian politicians make laws but only for others to follow. When a law becomes inconvenient they change it. Prime Minister looses his sleep over the arrest of an Indian in Australia but sleeps soundly after many people are killed in Nandigram. CPM claims to be working for aam aadmi but sent its cadre to kill aam aadmi in Nandigram.

Somebody said yaar we asked a simple question about the role model and you started a lecture. I replied, bhai don't get angry. I am an Indian and you all are Indians. We all are hypocritical creatures. Only a more hypocritical individual can be our role model.

 

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